![how to reset gem ws1 keyboard how to reset gem ws1 keyboard](https://i.ytimg.com/vi/6UMdPjikUwI/maxresdefault.jpg)
If it does not work in the command prompt window the computer certainly has a keyboard hardware issue. Please check all the keys in the command prompt black window, especially the keys that don’t work. It takes you to the startup menu and you could press F11 from there to go to recovery manager. If F11 does not take you to recovery manager, please keep tapping the “ESC” gently several times the instant you power on the unit.Type all the keyboard characters in this black window especially the keys that do not work correctly.Then please select “Advanced options “ and “command prompt” Here please select the option “Troubleshoot”. When you power it back up, immediately tap the F11 key gently several times.
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Then perform these steps to isolate the issue to being hardware or software related.
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Hope this helps, for any further queries reply to the post and feel free to join us againįeel free to post your query for any other assistance as well, If you have any troubles, let me know and I will do my best to help! (4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you. (3) Once completed click the 'Show Options' icon on the bottom right. (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Next, enter your HP model number on the right. (1) Once the support page opens please select the country in which you're located. HP Technical Support can be reached by clicking on the following link: As I understand you have followed the steps suggested and have finally diagnosed the issue to be a hardware issue with the keyboard. You could replace the part on your own, use the HP Parts surfer to identify the part: Click here & order it via the HP Parts store ( Click here) or simply Contact HP for setting up a repair service via phone support and they will provide the details.